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How will you protect patient care and safety during downtime?

Don’t wait for a system outage to find the gaps in your medication management plan.

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WE UNDERSTAND YOUR CHALLENGES

As EHRs Go Down, Patient Safety Risks Go Up 

When screens go dark at a hospital or ambulatory practice, medication management is often the first clinical workflow to break down.  

Prescribing is the most frequently disrupted clinical process, with patient history and safety checks suddenly unavailable. Compliance also suffers without real-time access to state-mandated PDMP data for controlled substances.

  • 1 in 4 downtime safety incidents are related to medications1

  • 67% of histories taken manually during an outage are found to be inaccurate, contributing to 27% of all inpatient provider errors

WE HAVE YOUR SOLUTION

Clinical Resilience That’s Always On

The DrFirst Business Continuity solution includes mobile prescribing, medication history, and prescription orchestration—ready the moment your EHR isn’t. 

Operational 24/7/365, our solution gives providers a seamless bridge to high-quality care during ransomware attacks, network failures, or routine maintenance. With a patient roster synced nightly via HL7 FHIR and medication history covering over 80% of the insured population, your digital safety net remains intact. 

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A Paper-Based Workaround Isn’t a Plan. It’s a Liability.

Every hospital and health system faces EHR downtime, and when it hits, medication management breaks down, patient safety is compromised, and providers are left without the tools they depend on. See how our Business Continuity solution works.

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Ready to Shore Up Your Contingency Plan? 


Optimize the medication management journey from prescribing to adherence. Powered by the nation’s largest medication management network and exceptional customer service, our solutions transform how healthcare organizations deliver patient care, serve customers, and inspire healthcare professionals.   

Sources:
1   Magalhaes CM, Ammenwerth E. Electronic health record downtime events of a hospital: a retrospective analysis from adverse event reports. Appl Clin Inform. 2025;16(1):112-121 
2   Patient harm resulting from medication reconciliation process failures: a study of serious events reported by Pennsylvania hospitals. Patient Saf. 2020;2(4):22-31