Skip to content
Close
CONTACT US
CONTACT US
EPrescribing-Nav-Icon
E-Prescribing

Integrated workflows ease staff burden and satisfy regulatory mandates. 
EPCS-Nav-Icon-1
Electronic Prescribing for Controlled Substances (EPCS)

Minimize overprescribing risks with in-workflow visibility into PDMP data. 
ElectronicPriorAuth-Nav-Icon
Electronic Prior Authorization (ePA)

End-to-end automation speeds access to specialty drugs. 

MedicationHistory-Nav-Icon
Medication History

Complete data powered by the largest medication management network in the U.S.  
PatientEngagementNav-Icon
Patient Engagement

Personalized messages deliver savings, education, and prescription reminders.  
PopulationHealth-Nav-Icon
Population Health Management

Proactively identify high-risk patients to keep them on track with treatments. 

PrescriptionRenewals-Nav-Icon
Prescription Renewals

Confirm and renew prescriptions with fewer clicks and keystrokes. 
PriceTransparency-Nav-Icon
Price Transparency

Real-time prescription benefit information reduces cost-related abandonment. 
SystemMigrations-Nav-Icon
System Migrations

Transition data easily from one healthcare system to another with AI. 

OPTIMIZE THE MEDICATION JOURNEY FROM PRESCRIBING TO ADHERENCE
Easily deliver vital information to clinicians and patients when and where it matters most.
Solutions-Platform-Image-1

LEARN MORE >

Blog-Resources-Nav-Icon
Blog

Expert commentary, trends, and voices driving healthcare forward.
Webinar-Resources-Nav-Icon
Webinars

Interactive, expert-led sessions on the latest health tech topics.

CustomerStories-Resources-Nav-Icon
Customer Stories

Your peers are transforming challenges into success—and you can too.

Guides-Resources-Nav-Icon
E-Books, Guides, & More

Your go-to resources for tackling healthcare’s toughest challenges.

Regulatory Hub
Keep compliance on track with instant access to a curated collection of videos, blogs, and news articles on the latest e-prescribing updates.
RegulatoryHubWEBFull

GET INSTANT ACCESS >

Strategic Support

Technical Support Channels*

Web Ticket: 24/7
Live Chat: 24/7
Phone: Regular Support Hours

Initial Response Time**

Web Ticket:  1 hours for critical; 8 hours for standard
Live Chat:  5 minutes
Phone: 5 minutes during regular support hours

Training

Help.DrFirst.com Knowledge Base

Learning Management System (Heathiverse Academy)
For more information about user access and available training packages, please contact your DrFirst Sales Representative.

*Users must be logged in to the DrFirst helpdesk system when submitting a support query via Web Ticket or Live Chat.  As applicable, support phone numbers shall only be distributed as prescribed by DrFirst. Users shall follow any additional policies and procedures prescribed by DrFirst relating to the submission of support queries.  Regular Support Hours are 8am-10pm, EST, 7 days a week, but may vary with holidays.   DrFirst’s support and training obligations related to implementation and go-live activities are outside the scope of this policy and will be governed by the applicable SOW, if any.

**Initial Response Time, with respect to Web Ticket and Live Chat, is the time from submission until acknowledgment of submission.  Initial Response Time, with respect to Phone, is the time from routing to DrFirst’s call center until the time of pickup.  DrFirst will make commercially reasonable efforts to respond within the corresponding time frames.  DrFirst will classify or reclassify support queries in accordance with their appropriate severity level.  Noncompliant use of support channels by users may inhibit DrFirst’s initial response time.