Automation has the power to transform the patient care experience, but only if the communication it enables is timed, toned, and placed with precision. Backline’s automated alerts and notifications make the most of artificial intelligence (AI) and machine learning to deploy digital communications with the right touchpoints to the right patient at the right time.
Backline’s automated alerts can be targeted and prioritized, freeing up providers to do more high-level, high-touch care. Our technology platform can detect when a patient opens messages or leaves them unread. This means someone with less access to technology, in certain instances, will get notified through a follow-up phone call.
