Communication is Key to Care Coordination

Coordinating care is a challenge that affects every stakeholder in healthcare. Physicians, pharmacies, hospitals, emergency medical services, insurance companies, patients, their families, and their caretakers all need to collaborate effectively. Care collaboration is even more important during attempts to mitigate infectious disease exposure and transitions of care, where mistakes can be compounded, putting your patients and your organization at risk.

Another key element of care coordination is sharing Protected Health Information (PHI) in a rapid, real-time, HIPAA-compliant, secure method in order to ensure patients receive timely and effective treatment. However, lengthy phone calls, lack of HIPAA-compliant messaging, and siloed systems can lead to inefficiencies, patient safety issues, and delays.

Backline Clinical Communication Icon


Feature-rich texting for desktop and mobile (iPhone & Android). Improves care coordination via instant sharing of clinical data, care team commentary, and provider instructions for patient care in progress. Includes Patient-Centered Chat. Stand-alone system with available API integration.

Backline Clinical Communication Icon

Backline EMS

Feature-rich texting for desktop and mobile (iPhone & Android). Improves care by providing on-the-scene access to medication history, even when the patient is unresponsive, eliminating delays in care, and helping prepare the ER team for immediate action upon the patient’s arrival.

Backline Clinical Communication Icon

Backline for Telehealth

In light of the rapid spread of the coronavirus (COVID-19), healthcare and government leaders have endorsed the use of telehealth technologies which can help prevent the spread of the virus. Backline gives providers all the communication capabilities they need to connect with patients and other care team members remotely, including video conferencing and HIPAA-compliant messaging, file sharing, forms completion, and more.

There’s no registration process, app for patients to download, limits on usage, or per-session fees. Backline is an easy-to-use, cost-effective telehealth platform with care collaboration features you won’t find in other telemedicine offerings.

Contact our sales team to learn how
Care Coordination & Collaboration can connect
you to the Healthiverse.