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Real-Time Care Collaboration is Here

Backline Keeps Patient Care Coordination Channels Open, Secure, and In Sync

Patients win when their care team communicates more often and collaborates more seamlessly. That’s easier said than done when care teams are spread out across different departments and numerous healthcare organizations, and harder still within the bounds of HIPAA compliance.

Backline® by DrFirst uses secure messaging and telehealth solutions to solve one of health care’s greatest challenges.

Backline is an award-winning care collaboration platform that takes coordination of care to the next level. Our HIPAA-compliant, cloud-based software makes it easy for providers, specialists, patients, and caregivers to connect, sharing clinical information, images, test results, documents, and more.

Backline easily integrates into existing EHR clinical workflows or can be used as a stand-alone solution to align clinicians on the services provided and the next steps of care to drive better processes, outcomes, and lower care costs.

Backline Feature Include:

Secure Messaging

Secure text messaging allows healthcare providers to communicate with other members of the clinical team, patients and their family members via text on a personal mobile device. Backline makes real-time collaboration possible via a stable and secure network. Learn more

Telehealth

Backline’s telehealth tools expand access to patient care, improve provider interactions, inspire care team collaboration, and help ensure care continuity in the event of business disruption and natural disasters. Learn more

Safe, Cloud-Based Technology

Still using fax machines, telephones, and emails to communicate? Stop risking the loss of patient data and protect HIPAA compliance. Share patient records safely, securely, and efficiently.

Automated Alerts

Effective care coordination requires empowered patients. With Backline’s automated alerts and reminders, physicians are better able to coordinate care and keep patients engaged with their treatment plan.

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Backline®

Feature-rich texting for desktop and mobile (iPhone & Android). Improves care coordination via instant sharing of clinical data, care team commentary, and provider instructions for patient care in progress. Includes Patient-Centered Chat. Stand-alone system with available API integration.

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Backline EMS

Feature-rich texting for desktop and mobile (iPhone & Android). Improves care by providing on-the-scene access to medication history, even when the patient is unresponsive, eliminating delays in care, and helping prepare the ER team for immediate action upon the patient’s arrival.

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Backline for Payers

Feature-rich care collaboration for desktop and mobile (iPhone & Android) that improves care coordination and case management for payers and their networks via instant sharing of clinical data, care team commentary, and provider instructions for patient care in progress. Includes patient-centered chat, telehealth, and clinical document exchange. Stand-alone system with available API integration.

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Backline for Telehealth

In light of the rapid spread of the coronavirus (COVID-19), healthcare and government leaders have endorsed the use of telehealth technologies which can help prevent the spread of the virus. Backline gives providers all the communication capabilities they need to connect with patients and other care team members remotely, including video conferencing and HIPAA-compliant messaging, file sharing, forms completion, and more.

There’s no registration process, app for patients to download, limits on usage, or per-session fees. Backline is an easy-to-use, cost-effective telehealth platform with care collaboration features you won’t find in other telemedicine offerings.

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