Faster Time to Treatment is in Your Hands
Time to treatment and care coordination go hand in hand for your members. But the standard use of fax, phone and email between your plan and your network can delay care, frustrate your providers, and lead to member dissatisfaction with the quality and timeliness of your services.
Backline for Payers opens the door to greater clinical collaboration between your Case Managers, Benefits associates, and Prior Authorization staff and network.
- Real-time, two-way communication
- Document exchange
- Member-centered chat
- Telehealth sessions, including a translator as needed.