DrFirst’s award-winning Healthcare Collaboration solutions give you the tools you need, including telehealth, to bridge communication gaps and unite patients and extended care teams across healthcare systems and vast distances.
DrFirst’s award-winning Healthcare Collaboration solutions give you the tools you need, including telehealth, to bridge communication gaps and unite patients and extended care teams across healthcare systems and vast distances.
Healthcare collaboration takes teamwork. Success requires a synchronized effort between patients and doctors, hospitals, pharmacists, nurses, extended care teams, technology providers, family members, and everyone else in the patient orbit. It’s a diverse group we like to think of as the Healthiverse.
Our job at DrFirst is to unite the Healthiverse. In terms of healthcare collaboration, that means facilitating the rapid sharing of clinical data, images, documents, and more, between the entire extended care team, while offering telehealth options that allow clinicians to deliver needed care while protecting healthcare workers and patients from exposure to infectious disease.
Unfortunately, outdated Care Collaboration methods—such as verbal updates, paper forms, unsecure messaging, and siloed systems—too often get in the way of success, resulting in medical errors, costly delays, and PHI exposure.
Sound familiar? You’re not alone. That’s where DrFirst can help.
DrFirst provides powerful and robust Care Collaboration solutions securely connect extended care teams, so everyone is working together on same page, all the time.
The federal government and private U.S. health insurers have agreed to extend coronavirus treatment coverage in all their plans, waive co-payment fees for testing, and cover telemedicine for patients to get care without having to leave their homes. Telehealth virtual visits allow clinicians to screen patients who may be infected, without the risk of exposing patients and providers to the virus in their facilities.
Backline by DrFirst gives you all the communications capabilities you need to collaborate with your patients (and everyone else involved with their care) remotely. Backline combines telehealth and video conferencing with secure messaging, clinical file sharing, electronic form support, and other award-winning features bundled in a convenient, HIPAA-compliant solution.
Collaborate in real-time with the patient, their care team, family members, other providers in and outside your healthcare system, and home health workers.
Using tools that are not HIPAA-compliant or secure to communicate put us at risk of penalties and disrupt our patient experience.
Many organizations still rely on verbal updates, paper forms, unsecure messaging, and siloed systems, all of which contribute to poor clinical communications. If this sounds familiar, your organization is at risk – not only the risk of failing to deliver the high-quality care your patients deserve, but the risk of medical errors, costly delays, and PHI exposure.
Backline® secure messaging for healthcare industries meets all HIPAA, HITECH and Joint Commission requirements. It connects providers in real-time, securely, from any location, to support care in progress and transitions of care. And only Backline features Patient-Centered Chat℠, triggered automatically by your HIS system ADT/HL7 feed, enabling patient care team members to collaborate instantly and share data, images, and other information specific to a single patient. Backline paired with Backline Enterprise is the optimal secure messaging solution for hospitals and other acute care environments.
Backlines supports:
While post-acute patients often have to see numerous providers across different ambulatory settings, aligning all the pieces across this scattered care continuum frequently suffers from lack of proper workflows or tools. We strongly believe that filling this communication gap is integral to the mission of improved patient outcomes.
To support efforts to drive compliance and secure information sharing, our team of experts identified six impactful use cases that improve communication and collaboration among care teams and between providers and patients:
Collaboration between EMS and ED is critical because every second counts. Yet, crucial patient information is often not communicated because EMS updates are typically given over radio calls or other unsecure channels.
Backline® provides a HIPAA-compliant way for EMTs and EDs to share information while patients are en route.
Hospitals benefit because Backline allows them to:
By enabling care collaboration between first responders and hospitals, Backline helps eliminate delays and expedite care.
Delays in care, for any reason, can be harmful to your patient’s health and to your pharmacy’s bottom line. According to the NCPA, independent community pharmacists consult with physicians an average of 9.7 times per day on prescription drug therapy.
It’s easy to see why patients can get frustrated with a process they may not fully understand and find another pharmacy, or worse, abandon their prescription.
DrFirst’s Backline® care collaboration solution helps pharmacists communicate with any member of the care team with the immediacy of HIPAA-compliant texting to remove barriers to treatment.
As a pharmacist, whether you work in a retail pharmacy, specialty pharmacy, or an independent, community pharmacy, your role is changing rapdly. You need to operate at the top of your license, providing more clinically relevant counseling and activities.
But that means you need to make sure your pharmacy is performing at top efficiency. Right now, studies show that pharmacists spend as much as 40% of their time on tasks that don’t add value to your patients, things like following up on the status of prior authorizations, calling doctors, even hand-writing medication labels 15% of the time, and interacting with your EMR 22% of the time.
DrFirst offers tools that can help you perform at peak efficiency. For instance, Backline, can help you connect with payers, doctors, and patients at any time. You can check on the status of a PA, send information timelier that a payer may need to complete a PA, and confirm prescription information. And you can let patients know the status of their prescription as well as when it will be ready to pick up based on the PA approval/denial to keep satisfaction and medication adherence high.
In light of the rapid spread of the coronavirus, healthcare and government leaders have endorsed the use of telehealth technologies to help prevent the spread of the virus through remote patient assessments. Congress is backing this effort by committing funding to encourage healthcare providers to adopt telehealth solutions, and payers have relaxed some requirements.
Virtual visits allow clinicians to screen patients who may be infected, without the risk of exposing patients and providers to the virus in their facilities. Telehealth is a powerful tool in the fight against coronavirus and DrFirst is here to help.
In addition, roughly 250,000 people die every year from preventable medical errors, the majority of which are caused by breakdowns in communication. Many organizations still rely on verbal updates, paper forms, unsecure messaging, and siloed systems, all of which contribute to poor clinical communications. This not only puts your client organizations at risk of failing to deliver the high-quality care their patients deserve, but also increases the risk of medical errors, costly delays, and PHI exposure.
In order to be reimbursed and qualify for new payment models, the healthcare system and its entities need to restructure to meet new requirements.
Healthcare is changing from episodic treatment to longitudinal along the patient continuum of care, shifting from physician-centric to patient-centric. Historically, healthcare had silos, which created gaps in communication and care. Centers for Medicare and Medicaid Services (CMS) recognized the need to fill the gaps and changed the healthcare delivery system, making everyone responsible by establishing a patient-centered approach framework.
Healthcare is a Team Effort
It requires close collaboration between providers in multiple care settings, the patient, their family members or care takers, and others in the care ecosystem. Unfortunately, for many organizations, outdated methods of communication are a barrier in achieving effective care coordination. In order to deliver quality care outcomes, physicians and nurses must be able to quickly share clinical data, images, documents, and updates related to their patients.
Help Your Clients Protect Their Bottom Line and Deliver Better Care
Backline® secure messaging for healthcare industries meets all HIPAA, HITECH, and Joint Commission requirements. It connects providers in real-time, securely, from any location, to support care in progress and transitions of care. And only Backline features Patient-Centered ChatSM, triggered automatically by your clients, enabling patient care team members to collaborate instantly and share data, images, and other information specific to a single patient.
Backlines supports:
Now, more than ever, skilled nursing facilities (SNFs) require advanced communication tools to keep providers, patients, families, and caregivers connected.
Backline® bundles telehealth, secure messaging, file sharing, e-forms integration, automated alerts, and more in one unified HIPAA-compliant app.
With Backline, you’ll have all the capabilities you need to improve care coordination and enable virtual care:
Backline unlocks new possibilities for improving care, quality, and financial outcomes: